Support

Something
went sideways?

Write to us. A person reads every message, usually within two working days.

Appeal a decision

If a Detour or Field Note was taken down and you think that's wrong, appeal from the decision in the app (ME → Updates), or email us with your username and what was removed.

Report something unsafe

Use the flag on any Detour or Field Note. Reports are private: the person is never told who reported them. If someone is in danger, call 911 first.

Delete your account

In the app: ME → Settings → Delete account. Your memories, photos and posts are removed. Detours you wrote leave the deck; people who already took one keep it. Can't get into the app? Email us from the address on your account.

Common fixes

• No notifications. ME → Settings → Notifications, then check the phone's own settings for Skip the Plan.
• Can't add a photo. Allow camera or photo access in the phone's Settings → Skip the Plan.
• Sign-in link didn't arrive. Check spam, wait a minute, then ask for a new one. Links expire after an hour.
• The app asks you to update. Update from the App Store or Google Play. Older versions stop working when something important changes.